Google Cloud, the cloud computing arm of Alphabet Inc., has partnered with British insurer Prudential Plc to develop AI-powered insurance products and applications to improve the experience for customers, agents and employees.
Google Cloud will support Prudential’s new AI lab with end-to-end solutions, which will see around 15,000 Prudential employees use AI to improve customer service.
“The AI Lab is set to launch later this year and is designed to accelerate Prudential’s adoption of machine learning, artificial intelligence and generative artificial intelligence (gen AI), while driving progress toward Prudential’s strategic priorities of delivering a better customer experience; driving technology-enabled distribution; and improving access to affordable, high-quality health care,” the insurance company said.
The partnership aims to improve insurance, health and financial outcomes across Africa and Asia by addressing business and customer challenges.
“Generative AI represents a significant opportunity to drive innovation in the insurance industry,” said Thomas Kurian, CEO of Google Cloud. “Our collaboration with Prudential and the launch of its AI lab will help reimagine customer experiences, improve operations, and unlock new growth potential. Google Cloud is committed to providing the AI and data analytics capabilities, as well as the expertise needed to support Prudential’s vision for the future of insurance.”
The lab will provide a hands-on and testing environment for Prudential employees to develop scalable AI products and applications, including access to leading language models, advanced and secure AI, data analytics solutions, and end-to-end cloud delivery.
The lab will prioritize the use of AI to improve access to quality healthcare and enhance agents’ ability to deliver personalized customer experiences. It will also focus on using AI to streamline operational processes for the benefit of customers, agents, and employees.
“Prudential is committed to leveraging technology innovation to create value for all of our stakeholders,” said Anil Wadhwani, CEO of Prudential Plc. “We are actively using data, advanced analytics and artificial intelligence to create exceptional customer and agent experiences – while helping us work smarter and faster.”
“Our expanded partnership with Google Cloud will help unleash the creativity and innovation of our 15,000 employees and accelerate our speed to market, especially in health insurance, where we see tremendous growth opportunities. By deepening our collaboration, we will be able to build the future of insurance for our customers.”