NatWest has issued an apology to customers following a service outage that made the app and online banking inaccessible.
Customers began reporting issues early Tuesday morning, with many unable to log into their accounts via the smartphone app.
When trying to open the app, users received an error message saying: “We're sorry, something went wrong trying to establish a connection between your device and us.”
In response, NatWest directed customers to use phone banking or visit a branch. The bank stated on its online support page: “Some of our customers are experiencing issues with the mobile app and online banking. We are sorry for any inconvenience we may have caused you, and are working hard to get everything back up and running for you. We will share an update when we have more information.” .
NatWest advised: “If you need to complete a transaction, you can continue to do so using our telephone banking service or alternatively, you can visit one of our branches or ATMs. If you would like to make a payment with us today, please consider sending Money in another way You can still use your debit or credit card to make payments and get cash from ATMs, branches and the post office.
Reports of the outage began coming in around 5:30 a.m., according to DownDetector. The bank is currently working to resolve the issue and restore online services.