Our world is in the midst of an AI revolution, and as the technology matures, we will see how companies learn to leverage it and grow with it.
Zig Serafin, CEO of management software company Qualtrics, told an old saying in… luck’Q The Global Forum conference will be held in New York on Monday. “We often end up overestimating what happens in the short term, and we end up dramatically underestimating what happens in the long term. I think that’s very true here.”
Serafin compared artificial intelligence to the industrial revolution, where steel was growing in popularity as a building material. Although it has long been used in railways, it took many decades for people to realize that steel could be used in buildings, and it is now one of the most vital materials in use today.
“I think we’re at a very similar point at this point, where people are seeing AI improving dramatically, but the timelines are going to be compressed dramatically. So we’re moving from a five-year inflection point to a three-year inflection point,” he said.
As different industries learn how to use technology, Serafin hopes to see an ecosystem where companies innovate, fine-tune and build factors that will create a new world of opportunity, similar to the Industrial Revolution.
In order not to squash the innovation opportunities that come with AI, Serafin warns governments against over-regulating the technology, urging them instead to create frameworks and guidelines aimed at stimulating innovation and building trust.
“If you think about the companies of the brands that you love and those that are closest to you, you feel understood and you feel like you trust them. The same goes for governments,” Serafin said. “So AI actually creates an opportunity to use technology to actually be able to understand how to get very close.” From people looking to participate in different programs.”
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