Scottish technology services company Waracle has announced a significant new partnership with SP Energy Networks, a deal set to accelerate the electricity network operator’s digital transformation over the next three years.
Under the multi-million pound contract, Waracle will design and develop a streamlined digital customer experience, to meet the growing demand for network connectivity to support electric vehicle chargers, solar panels and heat pumps.
SP Energy Networks, part of the ScottishPower group, maintains the electricity network in central and southern Scotland, as well as Merseyside and North Wales, serving over 3.5 million homes and businesses across the UK. This partnership with Waracle aims to enhance the efficiency and accessibility of its services by implementing an easy-to-use, automated self-service platform for customers.
Dundee-based Waracle has a long-standing relationship with ScottishPower and its parent company, Iberdrola, dating back to 2016. The company has previously developed digital products such as the YourEnergy app, which enables millions of customers to monitor their energy usage and manage meter readings.
The new partnership with SP Energy Networks will support over a dozen jobs in Glasgow, Dundee and Edinburgh, strengthening Waracle’s position as a leader in mobile and digital product development for the utilities sector. The deal follows a series of recent successes for Waracle, including significant growth in its London office, which is expanding its presence in the energy, financial services and health sectors.
David Romilly, co-founder of Waracle, expressed his enthusiasm for the partnership: “We are excited to bring Waracle’s expertise in customer experience, digital product development and emerging technologies to one of the UK’s largest electricity network providers. The leadership and ambition demonstrated by SP Energy Networks’ commercial transformation team has been truly impressive, and we are honoured to have been selected following a rigorous tender process.”
These sentiments were echoed by Linda Ward, Business Transformation Director at SP Energy Networks, who highlighted the importance of the partnership to the company’s digital transformation goals: “We are delighted to be working with Waracle to advance our digital transformation agenda. Waracle has consistently proven its value over several years of collaboration with ScottishPower Group, and I am excited about the potential of this new partnership as we deliver innovative digital solutions across our systems and processes.”
Ward also emphasised SP Energy Networks’ commitment to enhancing customer services through digital innovation, which is in line with the broader goal of moving to a carbon-free future.
The deal comes just a month after Waracle acquired Screenmedia, a Glasgow-based software design and engineering agency, further expanding its capabilities. With offices in London, Edinburgh, Glasgow and Dundee, Waracle now boasts a team of over 200 staff. The company is backed by growth capital investor BGF and serves an impressive list of clients, including Lloyds Banking Group, Royal London, Roche and Imperial College London.