helpline

HM Revenue and Customs (HMRC) has swiftly reversed its decision to close its self-assessment telephone helpline for half of the year, following significant public backlash.Originally, HMRC announced plans to close the helpline between…

HMRC has announced that it will pilot a new "seasonal model" of the self-assessment helpline in an effort to relieve pressure on phone lines and prioritize urgent inquiries. The initiative, which is set to run for three months from 12…